Privacy Policy
PRIVACY POLICY
Last Updated: 2nd March 2026
This Privacy Policy describes how Flogen AI (“Flogen”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards Personal Data when you visit https://flogenai.com (the “Website”) or engage our AI automation and WhatsApp system services (the “Services”).
We are committed to complying with applicable data protection laws, including the Personal Data Protection Act 2010 (Malaysia) (“PDPA”) and other applicable international data protection regulations where relevant.
By accessing or using our Website or Services, you acknowledge that you have read and understood this Privacy Policy.
1. Definitions
“Personal Data” means any information relating directly or indirectly to an identifiable individual.
“Customer” means any business entity that engages Flogen to provide Services.
“Customer Data” means any data, including Personal Data, submitted, processed, or stored by us on behalf of a Customer.
2. Role of Flogen
Depending on the circumstances:
• We act as a Data Controller when we collect and process Personal Data for our own business operations (e.g., website inquiries, marketing communications).
• We act as a Data Processor when we process Customer Data on behalf of our Customers in the course of delivering AI-powered WhatsApp automation systems and related Services.
Where we act as a Data Processor, the Customer remains the Data Controller and is responsible for ensuring lawful collection and use of Personal Data within their business systems.
3. Personal Data We Collect
3.1 Information You Provide Directly
We may collect:
• Full name
• Company name
• Job title
• Email address
• Phone or WhatsApp number
• Billing information
• Business operational information necessary for service implementation
• Any information voluntarily submitted via forms, email, or consultation calls
3.2 Information Collected Automatically
When you visit our Website, we may collect:
• IP address
• Browser type and version
• Device type
• Pages viewed
• Access time and date
• Referring URLs
• General location data
We may use cookies and analytics technologies to collect this information.
3.3 Customer System Data
When providing Services, we may process:
• WhatsApp conversation data
• Lead qualification data
• CRM integration data
• Automation workflow data
• Customer support records
Such data is processed strictly in accordance with our service agreements and client instructions.
4. Lawful Basis for Processing
We process Personal Data under the following lawful bases:
• Consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests, including service improvement and security
5. Purpose of Processing
We use Personal Data to:
• Provide and manage our Services
• Implement and maintain AI automation systems
• Communicate with Customers and Website visitors
• Respond to inquiries and provide support
• Issue invoices and manage billing
• Improve and optimize our Website and Services
• Monitor system performance and security
• Comply with regulatory and legal requirements
We do not sell Personal Data.
We do not use Customer Data to train public AI models.
6. Data Sharing and Disclosure
We may share Personal Data with:
• Cloud infrastructure providers
• WhatsApp Business Platform providers
• Automation and CRM integration partners
• Payment processors
• Professional advisors (legal, audit, accounting)
• Regulatory authorities where required by law
All third-party service providers are required to implement appropriate data protection safeguards.
7. International Data Transfers
Due to the nature of cloud-based infrastructure, Personal Data may be processed outside Malaysia.
Where data is transferred internationally, we take reasonable steps to ensure adequate protection consistent with applicable data protection laws.
8. Data Retention
We retain Personal Data:
• For the duration of contractual engagement
• As required by law
• For legitimate business purposes
• For audit and compliance obligations
Upon termination of services, Customer Data may be returned or securely deleted in accordance with contractual agreements.
9. Data Security
We implement reasonable technical and organizational measures to protect Personal Data, including:
• Access controls
• Secure hosting environments
• Encryption where appropriate
• Role-based access management
• Monitoring and system logging
However, no electronic transmission or storage system is entirely secure, and we cannot guarantee absolute security.
10. Data Subject Rights (PDPA & International Rights)
Subject to applicable laws, individuals may request:
• Access to their Personal Data
• Correction of inaccurate data
• Withdrawal of consent
• Limitation of processing
• Deletion of Personal Data (where legally permissible)
Requests may be submitted to:
We reserve the right to verify identity before fulfilling requests.
11. Marketing Communications
We may send business-related updates and promotional communications.
You may opt out of marketing communications at any time by contacting help@flogenai.com or using available unsubscribe options.
12. Cookies and Tracking Technologies
We use cookies to:
• Ensure Website functionality
• Analyze usage trends
• Improve user experience
• Support marketing analytics
You may manage cookie preferences through your browser settings.
13. Third-Party Services
Our Website and Services may integrate with third-party platforms including but not limited to:
• WhatsApp Business Platform
• CRM systems
• Cloud hosting providers
• Analytics services
These services operate under their own privacy policies. We are not responsible for the data practices of third-party providers.
14. Business Transfers
In the event of merger, acquisition, restructuring, or sale of assets, Personal Data may be transferred as part of the business transaction, subject to confidentiality obligations.
15. Children’s Privacy
Our Services are intended for business users and are not directed toward individuals under 18 years of age. We do not knowingly collect Personal Data from minors.
16. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.
Continued use of our Website or Services constitutes acceptance of the revised Policy.
17. Contact Information
Flogen AI
Website: https://flogenai.com
Email: help@flogenai.com
If you have questions regarding this Privacy Policy or your Personal Data, please contact us at the above email address.